We must advise you that this policy is subject to change, so please check our website regularly for further changes.
1. Who are we?
United Business Group is made up of the following companies: United Business Group Limited, United Business Group IT Limited, United Business Fire and Safety Limited and National Test Services Limited.
- United Business Group Limited provides managed print services, document management and workflow solutions for businesses.
- United Business IT Limited provides IT support & related IT services to businesses.
- National Testing Services Limited provides Portable Appliance Testing (PAT), Fixed Wire Testing, Thermal Image Testing & remedial electrical work to businesses.
- United Business Fire and Safety Limited provide fire protection and safety solutions to businesses.
United Business Group Ltd, United Business Group IT Ltd and United Business Fire and Safety Limited are registered at Unit 80 Barwell Business Park, Leatherhead Road, Chessington, Surrey, KT9 2NY.
National Test Services Limited registered office: Office 10, North Warehouse (Regus Building), Gloucester Docks, Gloucester, GL1 2FB.
UNITED BUSINESS GROUP LIMITED – 2271937
UNITED BUSINESS IT LIMITED – 2774606
UNITED BUSINESS FIRE AND SAFETY LIMITED – 3728698
NATIONAL TEST SERVICES LIMITED – 4463541
2. How the law protects you
Data protection laws state that we can only process personal data if we have a valid reason to do so. The reasons we process your personal data include, but are not limited to; your consent, issuing services relating to supporting the products we supply and sell, billing and contacting you.
3. How do we collect personal data from you?
We receive information about you when you use our website, complete forms on our website, sign up to our services via orders, service agreements, providing feedback, emailing us or during the purchasing of any products.
Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.
4. How do we use your data?
We use your personal information in the following ways:
- To process orders that you have submitted to us
- To provide products and services
- To help us identify you and any accounts you hold with us
- To enable us to review, develop and improve our services
- To provide customer care
- To notify you of service changes
5. Retention periods
We will keep your personal data until you ask for it to be deleted. Our service allows you to contact us for support calls, consumables, product related enquiries for as long as you would like to use our service.
6. Who has access to your personal data?
Your personal data is only used by United Business Group and related sub-contractors in order to deliver our services to you for legitimate business reasons. This could be a contact address, email address or phone number to arrange a support call or delivery of our services.
7. Your rights
In preventing the use or processing of your personal data, it may delay or prevent us from providing our services.
You have the right to object to our use of your personal data or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on our contracts and service level agreements.
You can also email a request to firstname.lastname@example.org to be removed from any marketing or further correspondence.
8. Accessing and updating your data
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, e-mail address and payment details (where necessary) are kept up to date at all times. You can do this by contacting the accounts team or account manager at United Business Group Limited – 01372 731 440.
You have the right to access the information we hold about you. Please email your requests to email@example.com so that we can obtain this information for you.
9. Links to other sites
United Business Group may provide links to third-party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
10. Where we store your personal data
All information you provide to us is stored on our secure servers within the UK. We also back-up your data to a UK-based cloud platform. By providing your data to us, you agree to this transfer and storage. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to Microsoft’s cloud platform.
All passwords are encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our service, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.
11. Contact us
Please email any questions or comments you have about our services to firstname.lastname@example.org