How we deliver our Services
Our philosophy around service delivery is that we aim to automate as many necessary but mundane tasks as possible in order to spend more time giving in-depth support to our clients. Scheduling tasks, patches and checks whilst creating a robust system of alerts allows our service desk team to get on with helping our clients, rather than installing updates.
Not all issues can be solved remotely, which is why our team of Network Engineers, Desktop Support Staff and Infrastructure Experts are on hand across the country to be dispatched and get any issues resolved as quickly as possible.
24/7 - 365 Days
Whilst most of our clients enjoy the reassurance of all-encompassing support, we appreciate that not everybody wants to cover everything all of the time. As such we’ve developed flexible options to move with you, whatever happens within your business.
Certainly a cliché, but the entirety of our service delivery revolves around providing our clients with world-class customer service.