How we deliver our Services

Automation

Automation

Our philosophy here at United Business Group around service delivery is that we aim to automate as many necessary but mundane tasks as possible in order to spend more time giving in-depth support to our clients. Scheduling tasks, patches and checks whilst creating a robust system of alerts allows our service desk team to get on with helping our clients, rather than installing updates.

On-Site Escalation

On-Site Escalation

Not all issues can be solved remotely, which is why our team of Network Engineers, Desktop Support Staff and Infrastructure Experts are on hand across the country to be dispatched and get any issues resolved as quickly as possible.

24/7 - 365 Days

24/7 - 365 Days

Whilst most of our clients enjoy the reassurance of all-encompassing support, we appreciate that not everybody wants to cover everything all of the time. As such we’ve developed flexible options to move with you, whatever happens within your business.

Our Focus

Our Focus

Certainly a cliché, but the entirety of our service delivery revolves around providing our clients with world-class customer service.

I.T. SUPPORT SERVICES

Fast, reliable, pro-active I.T. support whenever you need it

Email
  • Tracing (Sent/Received)
  • Users & Group Administration
  • Mobile Assistance
  • Records Management
  • Distribution Groups
  • Configuration of Mailboxes
Backup
  • Daily Log Checking
  • Physical Backup Check
  • Disaster Recovery
Security
  • Quarterly Cabinet Check
  • Building Checks
  • Wireless Access Point
  • Firewall Configuration
  • Anti-virus Updates
  • Malware & Virus Removal
Wireless
  • Managed Wireless
  • Updating of Routers
  • Updating Access Points
Devices
  • OS Support
  • Application Support
  • Printing Issues
  • Drive Management
  • Workstation Performance
Mobile / Tablet
  • Email Assistance
  • Wireless Setup
  • OS Configuration
Internet
  • Managed Wireless
  • Updating of Routers
  • Updating Access Points
Printing
  • Remotely set up of Printers
  • Diagnosing Printer Issues
VPN
  • VPN Setup
  • Remote Management
Third Party
  • Setup of New Applications
  • New Systems into the Network

Server Support

CHECKS
  • Storage
  • Number of Users
  • Licenses (Antivirus, RDP)
  • Event Logs
  • Quarterly Physical Checks
CHECKS
ALERTS
  • Real-time Failure Alerts
  • Customer Notifications
  • Antivirus Alerts
  • Hardware
  • Failures Warnings
ALERTS
ADMINISTRATION
  • Setup of Network Drives
  • Users & Groups
  • Active Directory
  • Permissions
  • Security Setup
ADMINISTRATION

Automated Services

We utilise a sophisticated automation tool allowing our team to setup simple and complex tasks - providing our customers with a fast and responsive service at all times
Deploy patches & hotfixes
Automatic password resets & generation
Instant fleet device management
Self service help
Automate fixes for common issues

Our Helpdesk

Calls answered within 10 seconds
0 %
Calls answered within 10 seconds
Tickets completed within SLA
0
Tickets completed within SLA
Customer Satisfaction Rate
0 %
Customer Satisfaction Rate
Users Looked After by Our Team
0 +
Users Looked After by Our Team

"We are here to help our clients achieve their goals, providing support every step of the way"

MANAGED
I.T. SERVICES

As a step to help reduce the spread of COVID-19, many companies are now encouraging employees to work remotely.

Let Us Help
MANAGED<br />
I.T. SERVICES

Consultancy Service

Want to talk about how to improve your business? Utilise our consultancy service.

CYBER SECURITY

CYBER SECURITY

MOVING TO CLOUD

MOVING TO CLOUD

REMOTE WORKING

REMOTE WORKING

SOFTWARE MIGRATION

SOFTWARE MIGRATION

HARDWARE UPGRADES

HARDWARE UPGRADES

PRODUCTIVITY

PRODUCTIVITY

TECH NEWS 
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SALES - 01372 671 700
033 0173 7845