How we deliver our Services

Proactive Service

Proactive Service

Utilising a suite of monitoring tools, automated alerts and detailed reports – our service team here at United Business Group is constantly proactive in looking after our customers. From our Service Desk to our team of Field Technician’s, each one is DBS checked, holds military grade security clearance and has a minimum of 10 years’ experience – ensuring that your proactive service team knows exactly what to do.

Automation

Automation

Our philosophy around service delivery is that we aim to automate as many necessary but mundane tasks as possible in order to spend more time giving in-depth support to our clients. Scheduling reports, automatic toner ordering and providing call updates is all automated to allow our service desk to spend more time remotely diagnosing and resolving faults, getting you back online ASAP.

I.T. Integration

I.T. Integration

Working with your in house or outsourced I.T. support team is not a problem. We offer Service Desk to Service Desk ticket processing, allowing our team to communicate with yours in whichever way best serves you and gets them the information they need, when they need it.

Our Focus

Our Focus

Certainly a cliché, but the entirety of our service delivery revolves around providing our clients with world-class customer service.

Managed Print Support Services

A dedicated UK wide team looking after your entire print infrastructure

Automated Error Alerts
Firmware Updates
Driver Management
Used Toner Recycling
End Of Life Recycling
Fleet Management
Service Desk Support
Remote Call Assistance
Onsite Support
Guaranteed Response Times
Hot Swap Devices
Account Management
User Training
Automated Meter Readings
Reporting Analytics
 Customised Invoicing
End Of Life Security
Automated Toner Ordering

Automation

Utilising an incredibly powerful monitoring platform, we scan details of your printer fleet every few minutes, recording numerous data points.

The platform will then automatically deploy any relevant resolutions including:

Re-order toners and inks prior to machine running out
Gather meter readings and collate for billing
Alert our service desk of multiple paper jams
Our platform provides real time error messages
Suggest device location swaps based on usage

Technical Helpdesk

Our team are on hand to support your business, whenever you need us.
Call Logging

Call Logging

Any calls regarding issues, faults, consumables or any other service related matter can be logged from 7am to 7pm via phone or email. Additionally, our remote monitoring platforms feed device information into our service desk, allowing calls to be logged automatically without the need for a user to call or email.

Remote Resolution

Remote Resolution

Assistance with diagnosing hardware, software and configuration problems. Troubleshooting provides a key service in turning around the quick resolution of issues and can be performed over the phone, email or remotely connect via PC.

Consumable Management

Consumable Management

Providing consistent management and delivery of consumables for print devices ensures that they can keep your business producing important documentation as necessary. Utilising multiple monitoring platforms, our service desk is kept informed of changes in consumable status via alerts and proactively act to dispatch directly to site prior to the existing consumable running out.

Software Support

Software Support

With over 30 software applications in our print division portfolio, our service desk manages first line support to all users. Any basic configuration can be administered remotely and for any further issues, a site visit can be scheduled. In-depth issues or extensive configuration will then be managed via our service desk with the software vendors, but our service desk will always be on hand to liaise with all parties and arrange the effective resolution.

"A properly integrated managed print service increases staff efficiency, creates a secure working environment and takes a huge overhead away from I.T. departments."

Project Consultation

Want to understand how to improve your business? Utilise our consultation service

Print Security

Print Security

Remote Working

Remote Working

Document Processing

Document Processing

Hardware Deployment

Hardware Deployment

Analytics Platform

Analytics Platform

ERP Integeration

ERP Integeration

Managed Print Services

Strategic and day-to-day management of your print infrastructure

Get in touch to see how we can help you create a seamless print environment for your business.

Let Us Help
SALES - 01372 671 700
033 0173 7845