Utilising a suite of monitoring tools, automated alerts and detailed reports – our service team here at United Business Group is constantly proactive in looking after our customers. From our Service Desk to our team of Field Technician’s, each one is DBS checked, holds military grade security clearance and has a minimum of 10 years’ experience – ensuring that your proactive service team knows exactly what to do.
Our philosophy around service delivery is that we aim to automate as many necessary but mundane tasks as possible in order to spend more time giving in-depth support to our clients. Scheduling reports, automatic toner ordering and providing call updates is all automated to allow our service desk to spend more time remotely diagnosing and resolving faults, getting you back online ASAP.
Working with your in house or outsourced I.T. support team is not a problem. We offer Service Desk to Service Desk ticket processing, allowing our team to communicate with yours in whichever way best serves you and gets them the information they need, when they need it.
Certainly a cliché, but the entirety of our service delivery revolves around providing our clients with world-class customer service.
A dedicated UK wide team looking after your entire print infrastructure
The platform will then automatically deploy any relevant resolutions including:
Any calls regarding issues, faults, consumables or any other service related matter can be logged from 7am to 7pm via phone or email. Additionally, our remote monitoring platforms feed device information into our service desk, allowing calls to be logged automatically without the need for a user to call or email.
Assistance with diagnosing hardware, software and configuration problems. Troubleshooting provides a key service in turning around the quick resolution of issues and can be performed over the phone, email or remotely connect via PC.
Providing consistent management and delivery of consumables for print devices ensures that they can keep your business producing important documentation as necessary. Utilising multiple monitoring platforms, our service desk is kept informed of changes in consumable status via alerts and proactively act to dispatch directly to site prior to the existing consumable running out.
With over 30 software applications in our print division portfolio, our service desk manages first line support to all users. Any basic configuration can be administered remotely and for any further issues, a site visit can be scheduled. In-depth issues or extensive configuration will then be managed via our service desk with the software vendors, but our service desk will always be on hand to liaise with all parties and arrange the effective resolution.
Want to understand how to improve your business? Utilise our consultation service