How we deliver our Services
Utilising a suite of monitoring tools, automated alerts and detailed reports – our service team is constantly proactive in looking after our customers. From our Service Desk to our team of Field Technician’s, each one is DBS checked, holds military grade security clearance and has a minimum of 10 years’ experience – ensuring that your proactive service team knows exactly what to do.
Our philosophy around service delivery is that we aim to automate as many necessary but mundane tasks as possible in order to spend more time giving in-depth support to our clients. Scheduling reports, automatic toner ordering and providing call updates is all automated to allow our service desk to spend more time remotely diagnosing and resolving faults, getting you back online ASAP.
Working with your in house or outsourced I.T. support team is not a problem. We offer Service Desk to Service Desk ticket processing, allowing our team to communicate with yours in whichever way best serves you and gets them the information they need, when they need it.
Certainly a cliché, but the entirety of our service delivery revolves around providing our clients with world-class customer service.
The platform will then automatically deploy any relevant resolutions including:
Around 30% of the calls into our service desk are now cleared remotely without the need for an engineer visit.