MANAGED PRINT

Strategic and day-to-day management of your print infrastructure. Scroll to learn more

SERVICES

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A dedicated UK wide team looking after your entire print infrastructure Managed Print Support Services

Re-order toners & inks prior to expiry Suggest device location swaps based on usage Automation Gather meter readings and collate for billing Alert our service desk of multiple paper jams Provide real time error messages Utilising an incredibly powerful monitoring platform, we scan details of your printer fleet every few minutes, recording numerous data points.

The platform will then automatically deploy any relevant resolutions including:

Slide Strategic and day-to-day management of your print infrastructure Get in touch to see how we can help you create a seamless print environment for your business. MANAGED
PRINT SERVICES
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Call Logging Remote Resolution Consumable Management Software Support Our team are on hand to support your business, whenever you need us. Technical Helpdesk Call Logging Call Logging Any calls regarding issues, faults, consumables or any other service related matter can be logged from 7am to 7pm via phone or email. Additionally, our remote monitoring platforms feed device information into our service desk, allowing calls to be logged automatically without the need for a user to call or email. Remote Resolution Remote Resolution Assistance with diagnosing hardware, software and configuration problems. Troubleshooting provides a key service in turning around the quick resolution of issues and can be performed over the phone, email or remotely connect via PC.

Around 30% of the calls into our service desk are now cleared remotely without the need for an engineer visit.
Consumable Management Consumable Management Providing consistent management and delivery of consumables for print devices ensures that they can keep your business producing important documentation as necessary. Utilising multiple monitoring platforms, our service desk is kept informed of changes in consumable status via alerts and proactively act to dispatch directly to site prior to the existing consumable running out. Software Support Software Support With over 30 software applications in our print division portfolio, our service desk manages first line support to all users. Any basic configuration can be administered remotely and for any further issues, a site visit can be scheduled. In-depth issues or extensive configuration will then be managed via our service desk with the software vendors, but our service desk will always be on hand to liaise with all parties and arrange the effective resolution.

"A properly integrated managed print service increases staff efficiency, creates a secure working environment and takes a huge overhead away from I.T. departments."

Monitoring Productivity ERP Integration Project Consultation Let us help Print Security Remote Working Document Processing Analytics Platform Hardware Deployment Want to understand how to improve your business? Utilise our consultation service