Virtual telephone numbers are telephone numbers that are not physically fixed landlines. They bring great flexibility, as well as many advanced line features, usually only available on large expensive telephone systems.
If you have been using your phone number for many years, this could have a huge impact on your customer's ability to contact you, let alone all the advertising you have out there with your existing phone number on. With virtual telephone numbers, you can carry on using the numbers without issue.
When someone calls your virtual number the call comes into our network and then out to whichever phone you’ve directed it to, whether that’s a landline, mobile or VoIP device. This all happens in an instant so your caller will have no idea they’re calling a virtual number.
If you’re running a small business, a virtual number is a great way to give yourself a more professional image, rather than using a mobile or home phone number.
For SMEs or global organisations, virtual numbers allow you to promote a local presence in the UK without having to have an office in that location. For example, you could run a “London office” with a 02 telephone number, wherever you happen to be based.
Virtual numbers are ultra-flexible – you can divert calls instantly to a telephone number of your choice. You can also use virtual numbers in your advertising to track which campaigns are winning the most business since each virtual number has an associated “call logging” report facility.
Virtual numbers are great for keeping track of your call data. Detailed statistics are stored online and will show who called when and for how long.