IT Support

Support Services

Supporting our customer’s network is what we do best. PC’s, servers, switches, routers, updates, fixes, patches and other systems all need the right amount of monitoring and maintenance.

If you’ve ever had network or computer issues, you will know how absolutely critical they are to running your business – and when they are down how helpless you can feel.

Our IT Support proactively manages your network infrastructure to maximise uptime and minimise failures. Fast, efficient and knowledgeable support is what your business needs and it is exactly what we provide.

IT Support Via Teamviewer

Teamviewer allows us to view your screen and, if you authorise it, remotely operate your computer. Please click on the icon below to download Teamviewer:

United Business Group IT Support via Teamviewer

 

We can take your network in it’s current specification and condition and start providing support straight away, or we can work with you to change, upgrade and improve your network accordingly. To offer the most flexibility and value for money, we have developed the following support packages:

 

 What we cover and assist with

 Bronze

Unlimited server support.
All other support charged per
15 mins intervals
for phone, remote & onsite

 Silver

Unlimited server support.
First 15 mins of any support call included
(phone & remote only).

Chargeable every 15 mins thereafter
for phone, remote & onsite.

Gold

Unlimited support on the phone,
remotely  or onsite. Truly all inclusive.

Server Monitoring

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Server Updates

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Routers

Chargeable Support.
Paid in intervals of 15 mins.
First 15 mins of each support call is free.

Chargeable thereafter for every 15 minute period.

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Firewall

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Anti Virus

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Email (Exchange)

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Mobile Email (Exchange)

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Anti Spam

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VPN Connections

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Remote Server Access

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User & Group Administration

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Networked Workstation Support

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Company Issued Laptops
(Used within company network)

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Deploying Applications

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Network Printers

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Backup Monitoring

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Internet Access

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Remote Site Configuration

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Assistance with 3rd Party Systems & Companies

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Quarterly Server Check

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Bi-annual Review Meeting

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Notification of Critical Hardware Events

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Notification of End of Life Support & New Technologies

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 In addition to the above services, you can add on the following to all support packages:
Hosted Exchange
Out of hours phone support
Home workers support
Hosted applications
Office 365
Quarterly/Yearly Training Courses (MS Office, Sage, QuickBooks, Salesforce)

Additional services we provide are system & architecture design and implementation, backup services, disaster recovery and business continuity planning, IT consultancy and hardware and software sales. A fully managed IT service from procurement, strategic management and full support, right through to appropriate disposal at end of life.

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